The complete AI front desk, end to end.

Veda doesn't just answer the phone. It handles inbound and outbound calls, scheduling, patient identification, and write-back, with the transcripts and analytics to prove it all worked.

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What Veda does

Twelve capabilities, grouped by where they happen in a call. Veda takes the routine load and hands the rest to your team with context.

01 · On the call

Answers every call, in the caller's language

Veda picks up in seconds, works out who is calling and why, and answers from your approved knowledge.

Inbound call handling
Answered in seconds, 24/7, including after hours, weekends, and holidays.
Patient & caller identification
Verified against your PMS or EHR with your identity rules before anything changes.
Knowledge-based answers
Insurance, hours, directions, and FAQs from your knowledge base. Out of scope? It says so and routes it.
Multilingual support
Detects the caller's language and can switch mid-call. English and Spanish are live today.

02 · Scheduling & follow-through

Books by your rules, then makes sure it sticks

Real-time scheduling against your live calendar, with confirmations and campaigns that close the loop.

Scheduling & calendar rules
Books, reschedules, and cancels in real time within your provider, duration, buffer, and blackout rules.
SMS & email follow-ups
Confirmations, reminders, and rebooking prompts, and Veda checks the patient actually confirmed.
Outbound calls & campaigns
No-show recall, reactivation, and hygiene reminders that respect quiet hours and do-not-contact rules.

03 · When a human is needed

Hands off to your team with full context

Veda takes the routine load. You decide which calls always go to staff, and nobody starts from zero.

Human transfer & escalation
Complex or sensitive calls are warm-transferred to the right person with a live summary.
Urgent triage
Urgent symptoms follow your triage script and reach your on-call team immediately.
Live listen-in
Your front desk can listen live, flag moments, and take over the call with one tap.

04 · After the call

Everything written back, everything on record

The call ends and the work is already done: in your systems, in the log, and in your dashboards.

EHR/PMS updates & audit trail
Appointments, notes, and patient details written straight back, with every action logged and reversible.
Transcripts, summaries & analytics
A transcript and summary for every call, plus dashboards for volume, resolution, and booking conversion.

Implementation timeline

A standard four-week path from kickoff to full cutover. Veda is taking live calls by week two.

  1. Week 1

    Connect & configure

    We connect your PMS or EHR, confirm write-backs end to end, map your numbers and routing, and load your scripts, knowledge base, and scheduling rules.

  2. Live calls start

    Week 2

    Live calls, staff listening

    Veda starts taking live calls. Your front desk listens in real time and can take over any call with one tap.

  3. Week 3

    Tune & expand

    We review transcripts with your team, tune scripts and rules, and extend Veda to more hours and call types.

  4. Week 4

    30-day review

    Your line moves to Veda. At day 30 we review the metrics and tune the rules against your real call data.

Product questions, answered

The specifics practices ask before they commit: transfers, implementation, languages, and your PMS.

See Veda handle your exact call flows

Book a 30-minute demo. We'll model your real call volume, your PMS, and your rules, and show you the numbers you'd recover.

Book a demo

hello@meetveda.com